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Purchases & Refund FAQ

Q1. How do I purchase my order?

You can either order from our secured commerce platform via Lazada or Shopee, or directly liaise with our Customer Service.

  • Pre-purchase processes. Our Customer Service will also assist you with any technical inquiries prior to purchases, ensuring that you are well informed about what you need. This includes the sizing of the product, required accessories, and additional services such as installation.

  • Purchase completion. Upon confirming the shipping address, and the preferred method of shipment, our Customer Service will provide a final quotation for payment.

  • Payment can be made via Online Transfer and E-Wallet. Cheques and other forms of transfer are subject to clearance confirmation. If you purchase during a roadshow, credit card payment is also available onsite.

  • There is no stock reservation policy, but on a first-come-first-serve based on payment confirmation. If more than 3 days between the final quotation and the decision to make payment, please check stock availability first.

  • In the case where payment has been made but ready stocks are unavailable, you can choose a full refund order cancellation or accept the next batch of stocks.

  • Delivery completion. The product comes with a predetermined local warranty policy. Please ensure you understood the policy, if you are unsure please contact our Customer Service for clarification.

  • Upon receiving the product and the warranty card, please register your warranty indicating the unique serial number within 7 working days from the date of delivery.

  • Your information will be recorded in our Customer Relationship Management (CRM) system for after-sales follow-up. Besides claims (if applicable), we will also notify you of any perks and seasonal discounts for our loyal customers, such as replacement parts and maintenance services.

Q2. What are the payment methods available?

1. Credit Card - only available onsite roadshows

2. Online banking

3. E-Wallet

4. Cheque (subject to clearance confirmation)

Bank: Public Bank Berhad
Bank Account: 3167 5700 22
Account Name: Sky Pest Sdn Bhd

After you made the payment, please send us the transaction details and indicate your Order No.

You may scan and email us at fixit.sales.service@gmail.com or WhatsApp at +60-12-942 8825. Note: Your purchased products will not be delivered until we have this confirmation.

Q3. Can I cancel an existing order that has been made?
  • Yes,  only if the order is still in pending status.

  • Please notify us via email at fixit.sales.service@gmail.com with the message title “Request to cancel order number” about the cancellation order.

  • Orders that are in shipping or shipped will not be canceled.

 

Q4. What is the product's transaction currency?
  • All product transaction currency will be done in Malaysian Ringgit.

 

Q5. How long does the delivery usually take?
  • Delivery usually will take about 3 to 5 working days.

 

Q6. I still have doubts!

 

Q7. Return & Refund Policy
  • The returned goods/products will be checked with the receipt together and the goods should be in the good condition.

  • The packaging should also be in original condition in the original shipping container as received.

  • If the goods/products have been used or damaged by the customer, there will not be any refund.

  • Sky Pest Sdn Bhd will not be responsible if your shipment is lost during the return transit.

  • Once we have checked and confirmed the goods/products, the customer will receive their refund within 14 working days after the confirmation.

 

Please return your purchase to the following address:

Sky Pest Sdn Bhd (Claim Department)
C-G-23, Pusat Perdagangan Bukit Serdang, Jalan BS14/1 Seri Kembangan 43300 Selangor

 

Please contact us at fixit.sales.service@gmail.com or WhatsApp at +60-12-9428825 if you have any questions or doubts.

 

We look forward to serve you better.

 

Thank you for your patience.

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