Assumptions

• The safer, more effective pest control products cost more.

• The level of training and experience of the service technician may vary greatly.

• The warranties offered by various companies may differ and indeed be worthless if the company subsequently goes out of business. 

• BE CAREFUL: Unrealistic price cutting and resultant inadequate servicing are more likely to occur with some companies operating from a rented residence using a temporary phone number. Here today - gone tomorrow. Such low pricing may only be achieved by providing a sub-standard service using trainee operators and the cheaper old-style highly toxic pesticides - a hazard to themselves and the general public. Modern technology products are far safer but much more expensive and require a higher level of skill to ensure an effective result.

 

Your Expectations from a Pest Control Company

• Options. In most cases, a serious termite infestation will require the use of some chemicals, in order to minimize the risk of severe timber damage to a building. However, there are modern products and technologies available to suit environmentally sensitive situations.

• Inspection. After a thorough inspection, your pest professional should recommend pest control methods suited to your particular circumstances, with an emphasis on safety and effective protection of the premises.

 

Ensuring a Reliable Pest Control Company

One of the most common consumer complaints is that the Company has NOT done the job properly "the termites are back causing major damage" and the Company has disappeared, leaving the home-owner to pay for retreatment and repairs.

 

Your inquiries should focus on whether the business is a solid company in case a problem arises in the future, the level of expertise, and the safety aspects employed.

• First inquire as to how long the business has been established. Do they have a good reputation in the marketplace? 

• Ask questions about termites and the different treatment options the company employs, the materials used, and their application techniques. 

• Be present during the termite inspection. Study the general presentation of the inspector, such as, was the inspector in company uniform, with proper identification, arrived in a tidy motor vehicle and used quality equipment, was a thorough inspection carried out, and whether you were presented with informative documentation regarding the inspection findings and treatment proposals? Did the inspector adequately explain the alternatives so you are confident they knew the subject matter?

• Enquire as to the qualifications and experience of the termite inspector. Does he/she have a current Pest Control Operator License and Pest Applicator License? 

• Enquire as to whether the company uses employees or subcontractors. Be wary of companies with subcontractors as problems often occur in the marketplace where subcontractors are obliged to pay for the supply of chemicals and other costs but do not assume responsibility if the service proves to be inadequate at a later date.